Our Grievance Redressal Policy guarantees a fair and confidential approach to addressing employee concerns in a timely and effective manner.
Ayuda Solutions Private Limited is committed to addressing issues and grievances swiftly and at the earliest possible level, with a structured escalation process for further discussions and resolution at higher levels of authority when required.
Statement of General Principles
- Individuals raising a grievance must provide a complete description of their complaint.
- Those involved should be informed of all allegations made against them.
- The accused party must be given a fair opportunity and reasonable time to present their response before any resolution is pursued.
- The grievance process must be conducted with integrity, fairness, and impartiality.
- The resolution process should be carried out promptly, without unnecessary delays.
Procedures
Email Support– Please write to us at HR_India@ayudasolutions.com (Please ensure to mention your loan account number and contact number in the email).
Voice Support– The customer can call us at Customer Care at + 91-9931812910 between 09:00 am to 7:00 pm from Monday to Saturday.
A customer can escalate the matter to grievance@ayudasolutions.com in case he/she is not satisfied with the response from the Customer Care team. Depending on the query/dispute/grievance, a written reply/resolution will be sent to the customer within 7 business days at his/her registered email id with the Company.
ESCALATIONS MATRIX
Level 1: Customers are requested to address all their grievances at the first instance to the Grievance Redressal Officer. A customer not satisfied with the response can escalate the matter/query/complaint to the Grievance Redressal Officer as mentioned hereunder:
– Grievance Redressal Officer: Shalini Khalkho
– grievance@ayudasolutions.com
– Tel No : + 91-9931812910
Level 2: If a customer does not receive response from the Grievance Redressal Officer within 7 (seven) days of making a representation, or if the customer is not satisfied with the response received from the Grievance Redressal Officer, the customer may reach the Nodal Officer on the number below anytime between 09 AM to 7 PM from Monday to Saturday except public holidays or write to the Nodal Officer at the e-mail address below:
– Nodal Officer: Deepak Kumar
– deepak.kumar@ayudasolutions.com
– Tel No : +91-9582214880