Trust & Safety

Content Moderator — Trust & Safety

Join our Trust & Safety practice to help keep online platforms safe and compliant. As a Content Moderator, you will review user-generated content — images, videos, text, and livestreams — against platform policies, identifying and actioning violations with speed and accuracy.

Ranchi, Jharkhand

Full-Time

Moderator / Senior Moderator

1–3 years experience

Responsibilities

Review user-generated content (images, video clips, text posts, comments) against client platform policies.
Accurately categorise content: approve, remove, escalate, or send for secondary review.
Meet daily productivity targets while maintaining accuracy above the contractual SLA threshold.
Identify and escalate critical content (self-harm, CSAM, terrorism, illegal activity) within defined SLA — typically 2 hours.
Document content decisions accurately in the moderation tool for audit and reporting.
Participate in weekly calibration sessions to align on policy interpretation.
Provide input to QA team on edge cases and policy grey areas.
Maintain confidentiality of all platform content and user data reviewed.

Requirements

1–3 years in content moderation, trust & safety, or online policy enforcement.
Strong reading comprehension and attention to detail.
Ability to make consistent, policy-based decisions at speed under volume pressure.
Emotional resilience — this role involves exposure to graphic or disturbing content; structured well-being support is provided.
Basic proficiency in English; additional regional language skills valued.
Graduate degree preferred; 10+2 with relevant experience considered.

Nice to Have

Experience moderating video, livestream, or social media content specifically.
Familiarity with content moderation tools (Jira-based queues, Brainware, or similar).
Understanding of CSAM reporting obligations and platform policy frameworks.

About Ayuda Solutions

Ayuda Solutions is a technology-enabled BPO and intelligent operations company headquartered in Ranchi, India. With 13+ years of delivery excellence, we serve enterprises across 11 industries — from BFSI and healthcare to hi-tech and e-commerce — combining AI automation with expert human operations.

With 800+ professionals, ISO 27001 certification, and a 4.4-star Glassdoor rating, we are a place where careers are built — not just jobs held. 68% of our managers started as team members and grew with us.